The global economic landscape can be described by one word: “uncertain”. Lingering effects from the 2020 pandemic, combined with new waves of international tariffs throughout 2025, have created a climate of depressed economies and intensified competition. In response, most enterprise organizations are tightening their belts and scrutinizing every expenditure to weather this prolonged period of global instability. However, this approach isn't limited to enterprises; software vendors, too, are feeling the pinch. Often, the first area to see cutbacks or a decrease in quality is in customer support, particularly support channels, availability, quality and crucially, turnaround times and service-level agreements (SLAs). For critical infrastructure like managed file transfer (MFT), this quantity-over-quality approach to support can lead to significant inefficiencies and costly downtime for enterprise organizations already struggling.